FAQ & Help Center
Find answers to the most common questions about our products, brand, and services — all in one place.
Need help with inverter vs. fixed-speed or BTU ratings? Start here.
Product Related
- For distributors, we offer OEM/ODM services and provide exclusive operational support, customer development, and promotion assistance for agents.
- For project clients, we have a dedicated technical team that can develop solutions and customize air conditioner types according to different project requirements.
Measure room (length x width = sq ft). Multiply the square footage by 20 to estimate the required BTUs. Adjust for sun, people, kitchen, windows. Choose AC with the closest BTU.
Inverter ACs adjust motor speed; fixed-speed ACs run at full power or are off. Inverter ACs are generally more energy-efficient.
This would depend on the specific model. Look for the EER or SEER rating. Higher numbers indicate better efficiency.
Refrigerant is a substance that absorbs and releases heat in the cooling cycle. Common modern refrigerants include R-32 and R-410A. (The specific type depends on the model.)
EER is efficiency at a specific condition. SEER measures seasonal efficiency over a cooling season, reflecting real-world use better. SEER is usually higher than EER.
We ensure strict quality control, with a failure rate of less than 0.01%. All units include a one-year warranty with free service. Technical support is available even after the warranty period ends.
Smart Functions
Dehumidification reduces humidity in the air. Useful in damp or muggy conditions to improve comfort.
Air purification removes dust, allergens, and pollutants from the air using filters or other technologies. Availability depends on the model.
This depends on the model.Some newer ACs offer Wi-Fi connectivity, app control, and voice assistant compatibility.
Sleep mode gradually increases the temperature slightly over time to save energy and provide more comfortable sleep.
Auto mode selects the cooling, heating (if applicable), or fan operation and adjusts the fan speed to reach and maintain the set temperature.
Learn more about our brand values, certifications, and manufacturing standards.
About Our Brand
Our annual export volume exceeds 5 million units, covering over 150 countries worldwide. We have customers in Europe, the Americas, as well as Asia and Africa.
- Our core values center around quality, innovation, and customer satisfaction.
- Our slogan：Keep pure mind,Enjoy your life.
Our brand has an independent R&D team, and our products are constantly updated to meet more customer needs and adapt to new environmental changes. Moreover, our product quality is high, and the price is reasonable.
Partnership & Promotion
Please visit the "Contact Us" section on our website or email/phone/whatsapp,or you can also choose to communicate with us via the online chat box.
Please go to the "Distributor Services" section on our website and complete the application form. Our sales team will review your application and connect with you.
Yes, you can view our brand video on our homepage, and you can also find our brand/product promotional videos on our social media platforms. We can also email them to you upon request.
Find answers to your questions about orders, payment terms, lead times, and promotional policies.
Purchase Related
You can leave a message in the online chat with your required product specifications, quantity, and destination country. You can also choose to fill out a form, send an email, or add us on WhatsApp to communicate.
You can directly T/T to the account on PI, and give us the receipt after payment.
Orders are usually shipped within 45 business days after confirmation. You will receive a shipping notification with tracking information once your order has been dispatched.
Shipping costs vary depending on the product, shipping destination, and chosen shipping method. You can view the shipping costs during the checkout process.
Our delivery range covers the globe. Please check our shipping policy or contact our customer service to confirm if we deliver to your specific location.
You may be able to cancel or change your order before it has been shipped. Please contact our customer service as soon as possible with your order details. Once shipped, cancellations or changes may not be possible.
Yes, we provide invoices for all purchases. You can usually download a digital copy from your order history on our website after the order has been processed and shipped. We can also email it to you upon request.
Yes, we frequently have promotional activities. Please subscribe to our website and updates, and we will send you information about events and coupons.
After-Sales Service
If your air conditioner malfunctions,Please refer to the troubleshooting section of your user manual for initial guidance. If the issue persists, contact our after-sales service department for assistance.
You can contact our after-sales service department by phone at +852 97134618 , by email at [email protected], or through the "After Sale" section on our website.
Yes, we offer on-site repair services within our service area for eligible warranty claims and out-of-warranty repairs are available for an additional fee. Please contact our after-sales service to schedule a service appointment.
Repair costs typically include the cost of labor and any necessary replacement parts. The exact cost will depend on the nature of the problem and the parts required. We will provide a cost estimate before proceeding with any repairs.
Yes, we provide original replacement parts to ensure the quality and performance of your air conditioner.
Returns are accepted only for product quality issues. Within the warranty period, we provide free accessories for your repairs. Please inquire with our after-sales service personnel for specific return policies.
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